Frequently asked questions

General

How long does it take to learn how to use Joi?

Very quickly — in fact it is very easy to get started in Joi!

You can be up and running your events in minutes. The hardest thing is getting your head around how much you have done in so little time!

The more events you put into Joi, the more work it does for you.

Where can I get help putting my event program together?
Right here... The Joi team can create your program for you, either to just get you started or to build it for you. See our services page for more information, or get in touch.
Can I share my program?

The answer is yes 🙂

Currently the way to share your program is to:

  1. Click on timeline view
  2. Filter by sorting to the view you want
  3. Click on the printer icon — printer-icon — to either print or save as a PDF

More sharing options will become available in the future.

Do you have a support team if I need help?
Yes we do... we have Joiful humans all around the globe ready to assist. You can use our chat at the bottom of this page or send us an email with your support requests.

Accounts

Can I trial Joi for free?

There is a 30 day free trial period when you create your first account in Joi.

In the free trial period you can create as many events and accounts as you like and collaborate with as many colleagues as you like.

For help on how to use Joi you can read our feature pages, view our video tutorials or sign up for one of our webinars.

Can I pay for just one event?
Currently our pricing structure starts at $25.00AUD per month which includes 5 live events. The more events you do in a month the cheaper your individual events will get. See our pricing page for all the current options.
Do you keep my credit card details?
Joi does not store, process or collect credit card information submitted to us by customers. We leverage trusted and PCI-compliant payment vendor, Stripe, to ensure that customers’ credit card information is processed securely and according to appropriate regulation.
For more information visit Security at Stripe.
Can I cancel my subscription?
Yes, you can cancel your subscription at any time. Your subscription will be finalised at the end of your current month.

Platform

Is Joi secure?

Yes!

Joi & Google Cloud

Joi runs on the Google cloud platform which complies with stringent security frameworks and certifications. For more information: https://cloud.google.com/security/compliance/iso-27001/

The event data is only accessible to people in the account or invited to the workforce. You can set and edit permission levels to your events by individual, giving you full control of who can edit what.

When you close your event, anyone who was added to your workforce will no longer be able to access the event. Only the event owner will still have access.

Joi payment gateway: Stripe

Joi does not store, process or collect credit card information submitted to us by customers. We leverage trusted and PCI-compliant payment vendor, Stripe, to ensure that customers’ credit card information is processed securely and according to appropriate regulation.

For more information: https://stripe.com/docs/security/stripe

Joi email notifications: Hubspot

All Joi email notifications are sent via Hubspot. HubSpot is TRUSTe certified for Enterprise Privacy and maintain compliance with the EU-US Privacy Shield. They also earned SkyHigh’s CloudTrust rating of “Enterprise Ready”. Hubspot services are housed in the US with world-class cloud infrastructure providers Amazon Web Services and Google Cloud Platform. All HubSpot cloud infrastructure providers are SOC 2 Type II and ISO 27001 certified and maintain facilities secured against electronic and physical intrusion.

What browsers does Joi support?
For best experience, use Chrome, Safari or Firefox.
What is an active event?
An event in Joi can either be active or closed. Once you've finished with an event and no longer need to make changes, you can close it to free up a slot for a new event.

Pricing

What type of credit cards do you accept?
Currently Joi offers 2 types of credit card payments: Visa and Mastercard.
What currencies do you support?
You can subscribe to Joi in AUD, EUR, GBP, USD.
Do you save my credit card details?
Joi does not store, process or collect credit card information submitted to us by customers. We leverage trusted and PCI-compliant payment vendor, Stripe, to ensure that customers’ credit card information is processed securely and according to appropriate regulation.
Do you have an enterprise plan?
If your organisation needs more than 500 active events per month, contact us to discuss our enterprise plan options.